Jump to content

Privacy Policy

Hello, eAthena user! This Privacy Policy is where we explain to you what information is collected when you’re browsing and posting on our forums, how it is collected, how we use that information, where we store it, and how we protect it. We will also explain your rights in relation to the information. We've put together both a full text version and a (non-legally binding) summary version to make things easier for our users to understand.

1. WHO WE ARE

1.1. We are eAthena, a non-profit organisation registered in Thailand, officially the Kingdom of Thailand with a registered office in BKK area

2. WHAT THIS PRIVACY POLICY GOVERNS

2.1 This Privacy Policy applies to eAthena.in.th, your eAthena user account, any content, avatar, signatures, videos or other content on the forums platform or content which you purchase or use via eAthena.in.th, your account credit, payment methods, the server database, jobs available listings, support tickets and any other services we provide to you (we'll just call all this "eAthena Forums" for short).

2.2 Specifically, this Privacy Policy governs personal information and non-personal information which we collect from you when you're using the eAthena Forums. ("Personal information" means information which, on its own or in combination with other information, can be used to identify you).

2.3 We respect your right to privacy and will only process personal information in accordance with applicable data protection legislation in the EU, the USA (including the Children's Online Privacy Protection Act) and elsewhere.

2.4 eAthena Forums works with trusted partners, developers and publishers, payment providers, customer service software providers and others ("Partners”) – more on them later in this Agreement.

2.5 For personal information contained in this Privacy Policy which is used by eAthena, eAthena is the data controller under European Union data protection legislation. For personal information contained in this Privacy Policy which is used by our Partners in connection with eAthena, then the relevant partner(s) will be the data controller under European Union data protection legislation.

3. PROTECTING CHILDREN

3.1 We recognise we have a special obligation to protect personal information obtained from children. Legally, children below 13 cannot have an eAthena Forums account (but their parents/guardians are welcome to sign up themselves) and we do not and will not knowingly collect personal information from any child under the age of 13 without consent from their parent or guardian. If you are a parent or guardian and are concerned about the transfer of personal information about your child, please contact legal@eAthena.in.th.

4. WHAT INFORMATION WE COLLECT

4.1 When you register an account with us, you will need to provide us: (a) your username; (b) your email address and (c) a password (which is encrypted so that we don’t have access to it). In your account settings you can also set your date of birth and your geographical location. This information is optional and if filled in, will be displayed in posts and/or on your account profile page. You are responsible for keeping your information safe.

4.2 When you use the eAthena Forums, we may also collect the following information (how we use it is described later in this document):

a) Technical details about devices which you use to access eAthena Forums, including: Internet and/or network connection (including your IP address); mobile device identifiers; your operating system, browser type or other software; your hardware details (if available); or other technical details provided by your web browser. This is technical data about our users and their actions and patterns, which does not provide personal information;
(b) Details of your use of the eAthena Forums including, but not limited to: metrics information about when and how you use our services (such as which threads you have visited and how long you spend in the download area); traffic data; your geographical location; your purchase history; emails received; and links accessed;
(c) Other information required in order to help you with any queries/support you may need assistance with via the forums or customer support; and
(d) limited payment processing information, including as applicable your credit card number, name and email address (on a hashed/anonymised basis as applicable).
(e) any other information which you supply us via our services;
4.3 A quick word about payment details (if/when you use them in the eAthena Forums) this is a matter for the relevant payment method/platform/processor. We process only limited payment processing information on a hashed/anonymised basis as applicable with the exception of the user's address where the card/payment account is registered to in order to perform checks via our anti-fraud services. If you make any purchases within the forums, then we are notified by the payment processor once a transaction takes place and of course we make sure you receive your purchased package, but we will not receive any of your actual payment details. 

5. HOW WE COLLECT INFORMATION FROM YOU

5.1 We may collect, process and use information about you in the following ways (either directly or via our Partners as explained above): (a) information you give us via your eAthena Profile; (b) information given when you contact us or report a problem with the forum software itself; and (c) we may also ask you to complete surveys that we use for research purposes, although you don't have to respond to them. We may collect this information via the eAthena Forums or trusted third parties connected with us for optional things like surveys or polls.

6. COOKIES

We also collect information about you via cookies. You can find out more about this in our Cookie Policy here. The Cookie Policy forms part of this Privacy Policy.

7. WHERE WE STORE YOUR INFORMATION

7.1 All information you provide to us is stored on our secure servers or those of our trusted partner services. We implement appropriate technical and organisational measures to protect your personal data against unauthorised or unlawful processing, accidental loss, destruction or damage. Unfortunately, the transmission of information via the Internet is not completely secure. We will do our best to protect your personal information, but we cannot guarantee 100% security of your data transmitted to our servers; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security to prevent unauthorised access to our servers

8. HOW WE USE YOUR INFORMATION

8.1 We will use the above information in the following ways:

(a) To enable eAthena.in.th functionality that helps you and your friends keep updated about what you’re doing within eAthena's Forums, e.g. notifying you and your eAthena.in.th friends about your activity, your thoughts, problems, fixes, updates, releases, etc.
(b) To ensure that the forums are presented in the most effective manner for you and for your computer or other device from which you access the eAthena Forums.
(c) To provide you with information, products or services that you request from us and which we feel may interest you - in particular, we may send you newsletters or emails about eAthena's services (of course, it’s optional).
(d) To carry out our obligations arising from any contracts between you and us.
(e) To allow you to participate in interactive features of the eAthena Forums when you choose to do so.
(f) To notify you about changes to eAthena services.
(g) To improve or modify the eAthena Forums, for example based on which areas of the site you use the most and how you use them.
(h) To calculate conversion rates and other elements of eAthena.in.th performance.
(i) In connection with the services of our Partners, such as payment processors, located in and outside the European Union, but only to the extent necessary to provide those services.
(j) to complete any required anti-money laundering or antifraud reviews required by applicable governments or authorities or applicable legal requirements and regulations on eAthena;
8.2. We might share some aggregated and general nonpersonal data on user behaviour (e.g. sales per region) with third party partners who work with us to provide eAthena Forums services to you (for example, with developers/publishers/content creators selling packages on eAthena.in.th or with payment providers) in order to support, improve or amend eAthena's Forum services or to help them to improve their products, which you have bought. We may also share non-personal information with data analysis services to help us run eAthena.in.th.

HOW YOU USE YOUR INFORMATION

Please remember that any communications you have via eAthena (e.g. via private messages, forum topics, public/3rd party services, or other listings) may reveal your username/screen name, other details about you and the content of any communications by you with other users. Also, any information you post publicly using the eAthena Forums (e.g. your public profile) will be publicly available to eAthena users and others. We are not responsible for your use of otherwise private personal information, which you make available via eAthena's Forums, or the activities of other users or other third parties to whom you give or make available your information.

9. THIRD PARTY INFORMATION COLLECTION AND EXTERNAL SERVICES

9.1 eAthena may, from time to time, contain links to and from the websites or services of third parties (e.g. to developers or 3rd Party Service Providers). In addition, third parties (e.g. games developers/publishers) may also collect personally identifiable information (e.g. your email address or name) if you want to access additional game services, but they can collect any such information only after you have been informed of it and consented to it. This may include saving information to your eAthena Forums profile in relation to their services (such as, for example, providing feedback or reviews). Our Privacy Policy does not extend to these external sites or companies, so please refer directly to their privacy policies.

10. OTHER STUFF

10.1 Please be aware that we are subject to various laws and we may be required to release personal information to comply with law enforcement or other legal requirements.

10.2 In the unlikely event of a reorganisation or merger of eAthena or eAthena accounts we may transfer personally identifiable information to an involved third party who will protect this to at least the same level as we do in this Privacy Policy.

11. YOUR RIGHTS

11.1 You have the right to withdraw your consent for processing of your personal information for marketing purposes at any time. You can change your email settings within your eAthena account and email communications from eAthena to you will contain an opt-out/unsubscribe option.

11.2 Depending on where you live, you may have additional privacy rights. For example, in the EU you have the right to access information held about you and you may also contact us to request that we delete your personal information from our system; and you may have the legal right to ask us to rectify/correct your personal information if appropriate. We will use commercially reasonable efforts to honour your request, but we may decline requests that are unreasonably repetitive, are disproportionate or infringe the privacy of others. Of course, you will be notified in advance.

11.3 If you have any queries on your rights, contact legal@eAthena.in.th.

12. CHANGES TO THIS PRIVACY POLICY

12.1 We may change this Privacy Policy if we think it's necessary, e.g. for legal reasons or to reflect changes in eAthena's services. If so, we will make the changed Privacy Policy available online and (if you have an eAthena account) we'll email you to explain the changes. We will also update the “Last Updated” date.

12.2 Once we change the Privacy Policy, it will become legally binding on you 30 days after we post it online. During that period, you're welcome to contact us if you have specific questions about the changes.

12.3 If you don't agree to those changes (regardless of whether you email us), then unfortunately we must ask you to cease using eAthena's Forums. We're sorry we have to say that, but we hope you'll appreciate that for eAthena to work properly we need to have everyone using it under the same rules instead of different people having different rules. That's why we encourage you to get in contact if you have queries.

13. USER AGREEMENT

13.1 We'd also like to remind you that our User Agreement and Forum Rules page has more information about how we operate eAthena and it has a number of sections which apply to this Privacy Policy too. You can read it at User Agreement.

Third Parties

Spam Defense
The IPS Spam Defense Service passes the email address and IP address of the registering member to the service to determine the likelihood a registering account is a spam source.
Invisible reCAPTCHA
This site uses a CAPTCHA to ensure humans are performing certain actions. The CAPTCHA provider may set a session cookie and get information about your internet browser and device accessing this website.